Bon-Ton Reviews

1.0

/5.0

27 customer reviews

0 %

reviewers recommend

Bon-Ton

Bon-Ton, known for its clothing, accessories, and toys, is rated 1.0 out of 5. The rating reflects how children, parents, and families view their experience with Bon-Ton. Reviews of Bon-Ton are verified before publication.

How would you rate Bon-Ton?

27 Reviews on Bon-Ton

by Sally Cox

Aug 27, 2019

Horrible Customer service and just horrible in general

I ordered a top and when it arrived it was nothing like described. I then attempted to return it, but the email address where you are supposed to send return inquires just sent everything back 'undeliverable', I then called and left multiple messages. Finally, someone called my back at 8pm on a Friday, but did not leave a way to contact them back, so I left another message and sent two emails to the general 'contact us' address. I have been getting the run around for over two weeks and still nothing about how to actually return the item. Today, I received an email stating that my item was final sale... there was nothing stating that when I purchased it. This is ridiculous and horrible customer service.

by Knight482

Apr 04, 2018

They do not keep their word and don't communicate

DO NOT ORDER FROM BONTON, be forewarned

#1 no communication unless I reach out
#2 when something is communicated, it's taken back (their reps gave out wrong information twice, on the phone and via email.
#3 then a decision was made I'm not to receive the boots, nor the shipping charge I was promised refunded and I only find that out because I reached out again.

This company promised a refund of shipping, they rescinded, I have the promise in writing, and on the phone.
They don't have a manager on duty, yet that is the person who changed my order.

DO NOT ORDER FROM BONTON... find what you're looking for from another company and check their consumer affairs rating. It's worth any price difference.

I ended up wasting money and have no product to show for it.

by Robert786

Feb 09, 2018

Deceitful and shady

Buyer beware: I placed an order for a king size down comforter, and was sent a microfiber twin comforter that retails for $10 in the packaging of a down comforter. Upon receiving it, I contacted their customer service and they insisted I send it back so they could exchange it for the right comforter. I did so but when they received the inferior comforter back, they said they would instead refund me and asked me to buy the down comforter again at a higher price.
I would have never sent the comforter back had they sent me the correct one, but now they want me to repurchase at a higher price for their mistake?!
I have never heard of such terrible customer service in all of my life.
If you do purchase from them- be prepared to get the wrong item, possibly even packaged in the right retail packaging. And if you do return it- be prepared to jump through hoops and fork out more money, all in an attempt to possibly get the correct item.

by Hailey S.

Jan 12, 2018

I'll Never Order Online Again & Customer Service is Horrible!

I placed an order on December 16th for Black Opium perfume with free gifts and a promise of delivery before Christmas. On Dec 23rd I called Fed-Ex since I had a tracking # and they never received the package to send. I called Boston Store and they said it never went. Well dah. She said I had to restart my order and I said I didn't want to do that if I'd lose the free products since Christmas delivery was already out of the question. She also promised that the perfume would be mailed out on the 24th or the 26th. Neither of which happened. I called again on the Friday after Christmas with no clear details. I finally went into a Boston Store in person. No one there could help me but they took my info down and the manager called me the next day with a new tracking number. I finally received the product January 5th with NO free items which were promised with the order. I contacted via voicemail hell to speak with a supervisor... but they don't do that apparently... so I had to email customer service. My response from them was received today, Jan 12th. It stated they were sorry for the mix-up but in order to receive the free items I'd have to return my products (which took 3 weeks to receive to begin with) and reorder. ARE YOU KIDDING ME. So I have to go back to a Boston Store or a UPS site, return my product, and order a new one line. I can't believe the ridiculously poor responses and extreme Customer Service Malfunction. Good luck trying to actually speak to a person who can help you if you have a problem. The in-store personnel can't even do anything with online orders.

by Jon557

Dec 26, 2017

Part 2

Part 1:12/26/17
I ordered perfume set along with my free gift. My free gift was shipped first for some reason and was "delivered" but I never received any package. Sent several emails but no answer. My actually perfume supposed to arrive Friday, so we'll see...

Update: Recieved my perfume set with no free gifts. I got an email back saying they were out of stock for the free items and then another saying they weren't able to send me a free gift anymore. I will definitely NOT be purchasing anything from this site. ACTUALLY LISTEN TO THESE REVIEWS PEOPLE!

by Glenda33

Oct 16, 2017

Rebate never received

Warning. Do not trust this company. They never sent my rebate and have ignored all attempts to contact them to rectify. They are a horrible sham of a company.

by Kuhn

Oct 07, 2017

Ignore it and maybe it will go away

This site is ill prepared and just a shell of a company. With poor planning and poor customer service, it needs to disappear and allow real sites to step in and handle business.

by Judd12

Sep 18, 2017

Very sad customer service is gone for bon ton

The management team and poor attitudes, scheduling, and just incompetentence. First night of labor day sale. No staff on in furniture Dept. Asked to speak a mgr. Stated someone could call next day. Asked if wuld honor discounts from tonight, said yes. But they called and wanted 10% more. I should have ordered online that night. Oh but good news is Goodwill sale will be better on Wednesday, okay waited was 10 more. So I just did it our order was supposed to be in on Friday 15th. And would call with delivery time. Okay husband took day off called they were rude to him and said the furniture Dept isn't in. Called corporate they told me that furniture was there but can't be scheduled for delivery until they check it in and did not have a way of getting hold of anyone until Monday. Well here we are told next date for delivery Sept 23 no sooner. Ask to speak to mgr whom stated we did read the fine print that the furniture is only in wearhouse doesn't mean delivery. But they would waive delivery fee of 100 dollars. They also stated they had no way of contacting or controlling there schedule. Well cancelled order. And will no longer do business, cause apparently that don't want to either. Guess they will be closing soon too with lousey service and a lack of having contact to speak to forget it. Went to a real furniture store spent my money 3 day delivery guarantee already scheduled. Thursday. NOT Saturday 3 weeks later.

by Linda694

Sep 15, 2017

Old havana cabinet

THIS WAS TOTAL TRAS
CABINET DRAWER MISSING - I FOUND IT IN OTHER DRAWER AND THEN THEY WRAPPED IT IN BUBBLE WRAP AND SHIPPED THEIR BROKEN JUNK.
YES I HAVE TO PAY TO RETURN THEIR TRASH - SHOULD HAVE BEEN THROWN AWAY NOT SENT TO A CUSTOMER
CABINET CRACKED DOWN BOTH SIDES, REAR LEG BROKEN OFF
AND EXPLAIN TO ME AGAIN WHY I HAVE TO PAY FOR RETURNING YOUR BROKEN TRASH - DON'T ORDER FROM THEM - TOTAL JUNK

by Thompson

Sep 14, 2017

Items are below standard. Some items broken. They charge you 8.95 shipping to return item

I bought 12 wax melts, all came in discolored and melted. Also bought 3 woodwick candles 2 of them broken glass when they arrived. Bonton charges 8.95 for shipping regardless of why you are returning.

Bon-Ton Q&A

Trying to find a service for the Former Carson store now closed. I have warranty protection that was purchased and told its thru a company they used.

Answer This Question

i am hesitant to order after reading all the bad reviews about your company , please give a reason to go with ordering from you .

Answer This Question

I placed an order for a coats. Once everything was completed the system said "order processing error". Contact credit issuing company. I tried to place the order again and again and again. Same message. The Bon Ton is taking the money out of my account but no order. Called credit card company they said it is the store. Called the store they said it's credit card company. Called customer service they refuse to remove the charges knowing no order was placed. I want my money back, how can i do it?

Answer This Question

Awful experience. Grill arrived and the box was clearly ripped open and taped back up again. Only item in the box was grill. No drip pan, instructions, etc. I called and the nice lady told me they would send out another one right away, along with a confirmation email. Never received confirmation email, sent several emails inquiring, no response from BonTon. Called today and they want me to ship back the box, told me the original customer service person didn't know what she was doing. This means a trip to the post office I dont have time for and another few weeks before I get my item. So disappointed.

Answer This Question

Hi Bonton, When I order from your site. My credit is always declined. I call my credit card company, they told me that they did not receive any charge from Bonton. It is like your website cannot do not recognize my card. My credit card rep did a three way call to bonton customer service. The person at bonton can not figure it out. There was no problem last year ordering. Some how this year, my good credit card was rejected every time I place an order. No one at CS can fix it even after they contact her supervisor, super said card is fine and ask me to hit place Order again but it still cannot go through. Something must be wrong with the website. What can be done to solve this problem. I use contact us on site describing the above but never heard back

Answer This Question

60 Coupons Available

All Coupons

POPULAR STORES